FAQs

Q.Who is Abad Hotels   Resorts

A. ABAD group runs a chain of 11 Resorts and Hotels in Kerala India asserting its presence in Kerala's Tourism and Hospitality Scenario. Six hotels are located in Cochin ( Ernakulam) including one at Cochin International Airport and the Resorts are located at Munnar, Kumarakom, Thekkady, Marari Beach and Kovalam.

Q.What is Abad Group

A. ABAD group is a leading business concern headquartered at Cochin, the commercial capital of the state of Kerala. From the humble beginning as an exporter of sun dried Shrimps to Burma in 1894, the group has steadily grown into a towering presence in the business and industrial landscape of Kerala. Currently, the group is engaged in a diversified range of business activities that encompasses construction (ABAD builders), seafood processing (ABAD seafood division) and hospitality services (ABAD group of hotels). Abad Builders has the unmatched reputation of being Kerala's first CRISIL rated developer. Abad offers a wide variety of homes, tastefully designed to suit the customer requirements. Here, a team of efficient and dedicated engineers, supervisors and other officials strive to consistently deliver top-notch quality and impeccable service. Abad's Sea-food Division is one of the largest exporters of sea-foods from India and has won several national awards for outstanding export performance. Presently it has eight factories that comply with the EU & HACCP standards. The group also maintains a leading position in Kerala's Tourism and Hospitality Scenario through a chain of 11 Resorts and Hotels.

Q.Where is the head office located?

A. Abad Plaza, M.G Road, Cochin-682 035,Phone : 91 484 2381122 , Tel Fax : 91 484 2370729.

Q.Who should I contact at Sales & Marketing?

A. Vice President (Business Development): Mr. Binu Prasad, e-mail: binu@abadhotels.com
Asst. Manager ( Sales) : Mr.Mansoor, e-mail: sales@abadhotels.comRooms
Division Manager : Mr. S.S Rana, e-mail : rana@abadhotels.com

Q.Where can I send comments regarding a past stay, dinner or spa treatment at a hotel within the group?

A. . Please send comments by submitting the 'Feedback' form. Be sure to include the subject of enquiry and your contact information.

Q. What is your policy on 'Lost & Found' items?

A. Should any guests lose personal belongings whilst staying at a Abad Hotels& Resorts at Kerala if recovered, the item will be recorded as 'found' by that particular property. Each property keeps detailed records of all 'found' items, and will store these for a maximum of three months. After this period, in line with the directives of the General Department of Criminal Investigation in Kochi, all unclaimed items will be handed over to the nearest Police Station. These 'found' items will then be kept at the police warehouse for a further three months after which they will be auctioned, and any funds raised given to charity. Should hotel guests need to locate any item after the initial three month period expires, they are requested to contact the hotel who will assist in coordinating with the police station where the found items are handed over. The police will then advise the necessary procedures to locate any item.

Q. How can I make an online reservation?

A.To make a reservation online select Check Rates & Book Now.

Q. How can I amend or cancel an online reservation?

A. Please go to 'Check Rates & Book Now' section of the hotel you have a reservation for. You will find and an area called 'Cancellations and Amendments'. For all other amendments and cancellations, email or call our Reservations Office.

Q. How can I amend or cancel an online reservation?

A. Please go to 'Check Rates & Book Now' section of the hotel you have a reservation for. You will find and an area called 'Cancellations and Amendments'. For all other amendments and cancellations, email or call our Reservations Office.

Q.Where can I find information about career opportunities within the group?

A. Information about the group's career opportunities is located on this Web site. Please view our Careers section online.

Q. Where can I send my resume?

A.You may submit your resume online through our Careers section.